Service Station Network
Total has always maintained strong ties with its business and retail customers. We want to strengthen these ties even further by offering more intimacy, more simplicity and more quality.
Total Marketing & Services offers its business and retail consumers a wide range of broad energy products and services—petroleum products, biofuels, charging and related services for electric vehicles, gas for road and maritime transportation—to support them in their mobility and help reduce their carbon footprint. As a global leader in lubricants, we design and sell high-performance products for the automotive, aviation, industrial and maritime sectors.
With our regional headquarters in Singapore, we are growing and expanding our footprint in Asia Pacific and the Middle East. Present in over 40 countries, we serve customers through our retail network of around 2,400 service stations, 30 key manufacturing and industrial sites, and one lubricants technical research center in Mumbai, India.
Total Marketing & Services is poised to address the energy revolution in mobility as we consider climate concerns while meeting the need for affordable energy and evolving customer expectations in fast-growing economies. In line with Total’s ambition to become the broad energy company, we are solarizing our key assets including lubricants blending plants in Singapore and Dubai, and service stations in the region.
We aim to be a brand of choice across the region, creating value for our customers through proximity and offering innovative products and services across various sectors. Total will continue to fuel the mobility revolution by developing strong positions along the electric mobility value chain and in biofuels as part of our ambition to get to Net Zero.
Our customers enjoy digital and eCommerce solutions including online payment for Total's products and services across our network of service stations especially in China and Pakistan, through strategic partnerships with Alibaba and Daraz respectively.
Across our network, our Top Service Programme is underpinned by our five customer promises (Responsibility, Proximity, Cleanliness, Safety and Convenience).
Our pioneering spirit has enabled us to develop deep geographical roots in the region by forging close partnerships with our host countries. We serve customers in countries including Afghanistan, Australia, Bahrain, Bangladesh, Brunei, Cambodia, China, Djibouti, Fiji, French Polynesia, India, Indonesia, Iraq, Japan, Jordan, Kuwait, Laos, Lebanon, Malaysia, Maldives, Micronesia, Mongolia, Myanmar, Nepal, New Caledonia, New Zealand, Oman, Pakistan, Philippines, PNG, Qatar, South Korea, Saudi Arabia, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, UAE, Vietnam and Yemen.
In China, we support the country's growing energy needs and transition towards a cleaner energy mix with an integrated business approach including the marketing of sustainable fuels, lubricants, special fluids and mobility-related products & services. As a pioneer of the Group’s digital transformation, Total in China has developed new mobility offerings such as fleet cards, electric vehicle (EV) charging & fluids and hydrogen. Our first EV charging station was launched in Wuhan in September 2020, with 12 units of 120kW. We are continuing to grow our electric mobility business in China, with plans to roll it out to more cities in the near future. As the first international energy company to enter offshore and refining business in China, Total is also actively present across the entire value chain of China’s energy industry, including Exploration & Production, Gas, Renewables & Power, Refining & Chemicals, Saft, Carbon Neutrality Ventures. Our strong collaboration with local partners in China and overseas are cornerstones of our growth strategy.
Total also supports India’s energy transition by diversifying our energy mix through partnerships in natural gas and solar energy. Partnering with Adani Group on various initiatives including joint development of a retail network of 500 service stations; expanding our footprint in the LNG business, and most recently acquiring renewables with a 20% interest in Adani Green Energy Limited (AGEL) and 50% its 2GW solar portfolio. Another key market is growing road-building through its joint venture with India Oil Corporation to produce high-quality bitumen derivatives and specialty products.
Total is the first international oil major to invest in Saudi Arabia’s fuel retail network, working with Aramco to develop 270 service stations by 2025. We bring to the Saudi market our expertise and customer-minded approach in retail and contribute to local employment development, following our joint investments with Aramco in refining and petrochemical complex. Present and active in Saudi Arabia for more than 40 years, Total has also developed successful rewarding relationships through joint ventures with Zahid Group and Petrostar Aviation to market a wide range of lubricants, specialty products and jet fuel.